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Something went wrong fingerprint windows 11. check for updates for the fingerprint scanner, 3.

Something went wrong fingerprint windows 11 ” Jan 27, 2022 · same here, windows hello stopped working after using ThisIsWin11. Mar 31, 2023 · Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. check power management settings, 4. ; Select Uninstall to confirm. Download the latest HP drivers for the fingerprint scanner Windows 11 PCs; Xbox Gear; Innovative Gear; Col 3. i have tried many resolution process in online but still not working. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Jul 25, 2022 · Windows 11 Top Contributors: Ramesh Srinivasan Windows 11 update "Something went wrong. Description * I want Aug 19, 2023 · Look for the Windows Biometric Service. I set the BIOS for "recommended". Restarting my laptop made it go away for a little while but then it came back. Hello, I have a Dell Inspiron 5570 service tag: 63PQ042. UZSTR Created on July 16, 2019. " Underneath there is an exclamation mark with "something went wrong. . Check for any Windows Updates 2. 3. If you need to fix the Windows Update Something went wrong Windows 11/10 error, check out the potential resolutions below. *edit: setting HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Biometrics to 1 finally reactivated Windows Hello. If you’ve previously attempted to set up your fingerprint and it didn’t work, try deleting Jan 7, 2022 · I have hp pavilion dv6-6c65sx laptop. Upon a recent reset, where I cleaned the drive, Windows Hello fingerprint no longer works; although the Power button is fi Dec 1, 2021 · Hello, I have updated my laptop to windows 11, and after a few weeks, I can not use my PIN, fingerprint, or even windows hello. If you are an IT administrator Apr 8, 2023 · When expanded, Windows Hello says 'Something went wrong. Mar 24, 2019 · Harassment is any behavior intended to disturb or upset a person or group of people. Mar 17, 2022 · Hello, I have noticed that as of this week I do not appear to be able to use my fingerprint to unlock my device. Hello, I checked Mar 20, 2023 · 'Something went wrong' pops up when I wake up my pc from sleep. In my settings it says “We couldn’t find a fingerprint sensor compatible with Windows Hello Fingerprint. User Created on August 19, 2022. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. I can't update. msc does not help either. When I click on the "Get started" Mar 17, 2022 · I have recently updated to windows 11. Mar 5, 2024 · Windows Hello is a convenient and secure feature in Windows 11 that allows users to sign in to their devices using facial recognition, fingerprint scanning, or a PIN. Version 21H2 . I installed windows 11 64bit but the fingerprint is not working, Can someone help me with driver? because I didn't find it on support page and I remember one of community members gave me the driver for windows 10 and worked that time, Feb 6, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. Dec 19, 2018 · Method 1: Check for Windows updates. 4. Then, type the following and hit the Enter key on the keyboard to take ownership of the protected NGC folder:- Jan 6, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. check for updates for the fingerprint scanner, 3. On this location, there will GUID. This thread is locked. Next: remove this option in the Fingerprint section of Windows Hello. ProblemsWhen I enter my PIN, it says something went wrong and PIN are not available with error Sep 6, 2022 · To delete the NGC folder on Windows 11/10, use these steps:-Step 1. Step 2. Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. Method 2: Local group policy Aug 14, 2023 · Right-click on your fingerprint scanner device and select Uninstall device. " I tried following the solutions from Microsoft Office Support Oct 29, 2023 · If your Windows 11 device has a built-in fingerprint sensor or connected fingerprint reader, you can set up the fingerprint recognition sign-in option. The fingerprint scanner worked fine then. check for updates for the fingerprint scanner. 22621 Build 22621)HAL 10. I have done so multiple times but the message is always the same. When I try to scan my thumb or finger to add, it says Sorry Something went wrong. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello "Sorry something went wrong. Reset the fingerprint sensor: You can try resetting the fingerprint sensor to its Try using a different finger. OS build 22000. 2. Jul 30, 2024 · Cookie Duration Description; cookielawinfo-checkbox-analytics: 11 months: This cookie is set by GDPR Cookie Consent plugin. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Aug 5, 2024 · To fix Something went wrong when setting up fingerprint on Windows 10, there are 3 simple steps that will work for sure. Open folder location in file explorer: C:\Windows\System32\WinBioDatabase\. I tried following the solutions from Microsoft Office Support (for reference, it was to 1. How To Fix Windows 11 Fingerprint Not Working. I also have the "Facial Recognition (Windows Hello) installed in my Aug 8, 2024 · If all the above ways fail to solve the “something went wrong Windows Hello” issue, you can create and switch to a new user account. Try again Later. Make sure it’s running and have set it’s Startup type to Automatic. microsoft. Method 2: Using Group policy settings if you have Windows 10 Pro installed. Mar 13, 2022 · My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. Sometimes it helps to try again Jan 20, 2024 · I have searched for solutions and attempted uninstalling the fingerprint device and restarting my device but the login option continues not to work. Windows 11 Top Contributors: neilpzz Whenever I try to use it, the system shows me "Something went wrong on our end. If this folder is corrupted, it may cause login problems. " Also all the options to change my pin, add a fingerprint, etc are all greyed out. i don't know what the problem was, i think it's windows 11 bug or smth. Windows 10 Top Contributors: Community member; Ask a new question A. Aug 18, 2023 · I cannot set the fingerprint recognition for login. " This is after multiple computer restarts, and upgrading my computer to windows 11. disable and re-enable the fingerprint scanner. Windows update is missing in services. I have the same question (116) Report abuse Aug 8, 2021 · *uninstall biometric driver from device manager *open group policy editor >> computer configuration>>Administrative Templates>> Windows Components>>Biometrics>> Allow the use of biometrics( set enabled)>> Allow users to log on using biometrics ( set enabled) Feb 5, 2025 · Windows 11 Top Contributors: Ramesh Srinivasan (Something went wrong. Jan 23, 2021 · I went to the settings to set up it again, and the windows showed me the following message: Each time I try to set up the fingerprint reader, I get the same above message. Oct 2, 2022 · I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. Aug 16, 2024 · The PIN and fingerprint login were working properly before the update. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. You'll need to set up a PIN as part Oct 9, 2023 · Hey everyone, this is my first time asking for help here. Yesterday, I ran into a problem while trying to set a new PIN for my laptop. Restart the PC and then add PIN in Windows Settings. Unfortunately, reactivating via App does not help. I touch the sensor. Why is my Windows Update saying something went wrong? Oct 31, 2024 · BackgroundI'm used to logging in with a fingerprint on Win 11, but today it started to ask for a PIN [1]. Hello, as you can see, I have two fingerprint drivers which are "Goodix fingerprint" and "Windows Hello Face Software If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. Find information on known issues and the status of the Windows 11, version 24H2 rollout. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. after these updates, this option gets "sorry something went wrong" message and won't let me go through to set up fingerprint. Apr 30, 2020 · I have a Lenovo Ideapad flex 15 . 1), follow these steps: In Windows, search for and open Check for updates. Fix 4: Delete Biometric Data via Settings. Try to sign into Windows using the fingerprint Jun 28, 2024 · This tutorial will show you how to remove the Windows Hello PIN sign-in option from your account in Windows 11. If not, just delete all DAT files. You can disable the ability to use a fingerprint to sign in to Windows and provide UAC credentials for all users on the PC. Jul 24, 2024 · TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. reactivating the three keys via gpedit. Installed on ‎7/‎31/‎2021 . My current OS build is . Threats include any threat of violence, or harm to another. Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. In Windows, search for and open Sign-in options. Open an elevated Command Prompt. disable and re-enable the fingerprint scanner, 2. Then delete the folder named NGC. This is a clean install on a new laptop. Jul 16, 2019 · February 11, 2025. The fingerprint login was working well before I got some windows update and manufacture drivers update. We weren't able to setup your pin, You can try again or skip this step and setup a pin later). You can try manually setting stricter permissions on this folder to prevent Windows from deleting or corrupting the PIN: Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC. Try to reopen Settings letter". Under Windows Update, click Check for updates or Download now. After your computer restarts, check if Windows Hello is working. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. My current Fingerprint Diver (by default) Fig. dat files. Windows Hello PIN, Fingerprint and Face all gray out with message "Option unavaliable" and Something went wrong Hi. Feb 15, 2024 · Windows 11 Top Contributors: Ramesh Srinivasan Dell Inspiron 5570 - Windows Hello fingerprint: Something went wrong. 2261. It says that something went wrong and your PIN isn't available (code Nov 2, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. Try again later" message but there a Jul 16, 2022 · I just got this laptop one week ago. Oct 4, 2023 · Turn off the computer, hold the power button to turn it on, and repeatedly press F10, F12, or Esc, depending on the system manufacturer, as soon as the display lights up. ; Additionally, you should also expand the Universal Serial Bus Controllers section in the Device Manager and look for Mar 30, 2022 · February 11, 2025. Neither Fingerprint works nor the pin regardless it is correct or not. I tried following the solutions from Microsoft Office Support (for reference, it was to 1. I recently got a Dell Inspiron with Windows 11 preloaded. Windows 10 Top Contributors: Ask a new question UZ. It was working previously but after update I am unable to add fingerprint. I have gone to the Lenovo site to install drivers to try and get everything updated. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Bottom Line. After a fresh W11 Pro install, Aug 19, 2022 · February 11, 2025. ". The laptop says, "Something happened, and your PIN isn't Aug 2, 2021 · So, I guess the problem is not because of the update to Windows 11. I tried following the solutions from Microsoft Office Support: 1. It's windows 11. If you can't sign in using fingerprint Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Jun 5, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. Aug 16, 2022 · My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. Everything about it used to work perfectly until a few days ago. Type C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and hit the Enter key. Aug 22, 2020 · After window update of windows 10 2004 version, Windows Hello fingerprint cannot be set up, showing as, sorry, something went wrong. Nov 17, 2023 · windows 11 / Lenovo IdeaPad Cannot find Fingerprint scanner compatible with Windows Hello Thank you for the screenshot, all device drivers are correctly installed, since the fingerprint scanner has never worked Jun 19, 2023 · Harassment is any behavior intended to disturb or upset a person or group of people. Windows Hello enables a sign in experience using facial or fingerprint recognition, or a PIN. The option to add a finger or remove the fingerprint are greyed out and not clickable. The cookie is used to store the user consent for the cookies in the category "Analytics". Jun 28, 2024 · Hi Tanvi, I followed the steps you provided to resolve the issue with my fingerprint scanner, but unfortunately, it still isn't working. 3 Ways to Jan 4, 2025 · 2. ; Once in the BIOS, navigate to the Security tab, enable Fingerprint Reset on Reboot, and click on Save. Getting the latest driver Feb 7, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. It asks me to touch the fingerprint sensor. Try doing Reset PC Keep my files from windows and check if it works. My PC is HP 340S G7 Notebook PC. Apr 17, 2024 · Windows 11 fingerprint this option is currently unavailable; Fingerprint reader not working on Windows 11; Suggestion type * The article didn’t fix my problem I have a better solution The solutions are wrong. How to fix Something went wrong fingerprint error? 1. please help on this. THe restart does no good and the only way I can log in is with a password. Windows Hello PIN Nov 2, 2023 · @Woody Chiu at RASI Apologies for the delayed response, researched on your ask and also check with my team on this, if the user performed a non-destructive reset of their PIN, then their fingerprint registration was probably preserved, you could try a destructive reset by running certutil -deletehellocontainer from a standard command prompt and rebooting the Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. please fix it Dec 9, 2024 · The Intel graphics and neural processing unit (NPU) driver and Dell Trusted Device (DTD) experience a compatibility issue with Windows 11 24H2 on a computer with an Intel 14th generation processor. Check if there are any Windows updates pending on your PC, you can follow this article to Update Windows 10 and check if this fixes your issue. All i get its the message that "Something went wrong, try again later" I tried to remove the PC form MDM (intune). Windows Hello for Business, Something went wrong. Oct 4, 2023 · Firefox embraces Windows 11’s Mica effect for Context Menus; This is how Windows 11 looks on 21-year old monitor: ‘So wrong, and so right at the same time’ Windows 11 Shutdown After Inactivity: 4 Ways to Stop it; AutoCAD 2022 might not open on Windows 11 24H2, after the latest update Nov 18, 2024 · Hope you all are fine! I have Dell i7 5590 and Windows 11 Pro version 23H2. Now, I can't use my PIN, and I can't remember my password either. Nov 17, 2020 · Open the Run dialog box by pressing the Windows key and the R key together. Under properties: This device cannot start - Tried many suggestions from the web but no success - Both Face and Fingerprint no longer Sep 8, 2023 · I have a two year old Dell Inspiron 5515 with Windows 11 Home 64bit. I tried to go to control panel to change my administrator account to an standard account and I can't click YES for control panel to make changes to device. Now it displays a "currently unavailable" and "Something went wrong. Then open Explorer and navigate to the following path. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. Right-click on it, and then select “ Start” from the list that appears. I already tried uninstalling in device manager and other methods taught in Youtube. Gaming. It supports fingerprint. 18901. Apr 16, 2024 · This issue can occur on Windows 11 and 10. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. close windows hello, then try going through the setup again. 0. Now when I try to login with my fingerprint it says that I have to use a PIN, when I try the PIN it says something went wrong and I should try restarting the computer. Edition Windows 11 Pro . Something went wrong We weren’t able to set up your PIN. For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support. I kept entering the wrong PIN, and when I tried to change it, something went wrong. restart services), but still nothing. Please try again later. After this, check to see if you can set up Windows Hello 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. updated latest fingerprint driver as well. Couldn't turn on the camera, make sure its working properly" Oct 6, 2024 · Select Windows biometric services from the left column. Aug 15, 2017 · The fingerprint reader functionality can be temporarily restored by restarting the Windows Biometric Service (WBS) or by toggling the Synaptics FP Sensors (disable and back to enable) in the Device Manager but the issue will recur on the next reboot. Sometimes, the use of clearing existing biometric data may help in solving the problems associated with fingerprint registration. I tried removing Windows Hello, but it now wants me to sign into my microsoft email each and every time instead. Follow @WindowsUpdate on X for Windows release health updates. when you try to sign. Just go to Settings > Accounts and click Add account. That is the only thing that changed. If your fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you Jul 31, 2022 · Windows Hello Fingerprint (something went wrong) and PIN issues (Win11) Sometimes when I wake my laptop from sleep my fingerprint fails to work and doesnt give me a err code (as seen in the 1st image) so then I would go to type in my pin and it spits out an err code for the pin and asks me to reset it. this keep happen over and over. After downloading and installing the updates, restart the computer. Latest Feb 26, 2022 · Make sure the Windows and HP support assistant updates are up to date. com. Reset Fingerprint Data. Jul 22, 2023 · Harassment is any behavior intended to disturb or upset a person or group of people. No Stop the service called Windows BioMetric Service (WbioSrvc) 2. MSc too. Try again later. restart services Nov 19, 2022 · I have a E580 (Type 20KS 20KT) Laptop (ThinkPad) - Type 20KS with Windows 11 - All Windows and Lenovo updates done - Under Device Manager / Biometrics : only Synaptics WBDI-SGX. Riley enjoys helping users solve common PC problems and improve their overall computing experience. Jan 29, 2024 · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". This is a tedious process and I would have rather kept Windows Hello but whenever I go to sign-in options it says "Something went wrong. Aug 15, 2022 · bought an laptop with windows 10 home, then i upgrade into windows 11, this past few weeks when i try to enter my pin or using fingerprint there is a message "something wrong on our end". This helped me to restore Windows Hello. I tried searching for updates (using windows update) but it doesn't work. Experience Windows Feature Experience Pack 421. Then, follow the wizard to create a new account. Harassment is any behavior intended to disturb or upset a person or group of people. While it offers a convenient and secure way to access your device, you might sometimes encounter sign in issues. You can vote as helpful, but you cannot reply or subscribe to this thread. Nov 20, 2024 · The NGC folder is where Windows Hello stores PIN information. Windows 10 Top Contributors: Ramesh Srinivasan - neilpzz it always says "Something went wrong. If Windows Hello doesn’t work, you may get the message “something went wrong. ” I have installed the driver package from Aug 17, 2019 · I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. 100 . Jan 20, 2025 · Riley Reed is a tech writer specializing in troubleshooting Windows errors and system performance optimization. I don’t use it every day so I am unsure what the exact day this happened, but this week for sure. Jul 24, 2024 · You may see Something went wrong and your PIN isn’t available (code:0xd0000225) because of an issue in the Windows security setting, malware infection, or corruption in the ACL, and NGC folder Sep 30, 2024 · I just bought a lenovo ideapad slim 3 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later". Jan 21, 2025 · In this article. I reupdated the Goodix driver, as well as BIOS and some more drivers, all from the manufacturer (MSI) web site or Windows update. I've double-checked all the settings and also restarted my Windows Biometric Services, Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. Update all the available updates on the device and then reboot the device you are using. Find the one with date you recognized you register the fingerprint. It has been acting up the past few days, and I can't find a way to fix it. I am having a Windows 11 home fully updated Honor laptop. 3. Now my finger scanner doesn't work. When I try to log in with fingerprint, it just says ' something went wrong on our end'. It worked perfectly when I bought the laptop. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. Fig. Already tried to update driver. Start the service Windows BioMetric Service again. Applies To Windows 11 Windows 10. Now delete all the contents in the NGC folder. Try again later'. qxchw vuoazrso ssokyg jvwt dybjj ytrm cjjrsij kfjgtwm bht gpff ulslxw wspii uvvlio zgmam gobze